Privacy Policy
Your Recruitment People knows you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of Your Recruitment People and by visiting www.yourrecruitmentpeople.co.uk or using our services, you are accepting and consenting to the practices described in this Privacy Notice.
Who are Your Recruitment People?
We are a trading style of Your Mortgage People Ltd a company registered in England and Wales. Our company registration number is 08503153 and our registered office is at Your Recruitment People, Fair Trade House, 3 Whittle Avenue, Fareham, Hampshire, England, PO15 5SH. We are authorised by the Information Commissioners Office to process personal data under the registration ZA474879.
We may collect and process the following information about you:
1. Information you give us
Your Recruitment People receives information by you filling in forms on our site, applying through our job adverts on third party websites, or corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, submit your CV to us and when you report a problem with our site. Throughout your dealings with us calls may also be monitored for training and quality purposes.
When using third party websites to submit information to us, you should be aware of their own privacy and data policies and ensure you are comfortable with these as they apply to your data.
2. Information we collect when you visit our site:
a) technical information, including the internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
b) information about your visit, including the full uniform resource locators (URL) click stream to, through and from our site (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our consultants.
c) Data you submit through forms on our website, such as your personal information or documentation.
3. Information we receive from other sources.
We may receive information about you if you use any of the other sites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors and service providers in information technology, advertising networks, analytics providers, search information providers) and may receive information about you from them.
We may receive information about you from third party suppliers of job advertising or application tracking software, you should familiarise yourself with the applicable policies regarding your data before using these.
We will also receive data from you directly, in the form of requested information and documentation and any other personal data shared in the pursuit of our services.
Uses made of the information
1. Information you give to us may be used:
a) to make it (including your CV) available to our consultants in connection with the recruitment process unless you request otherwise;
b) if you have applied for a job the information you provide, including your CV identifying you by name, will be used by both us and agreed third parties to determine your suitability for the position and, if applicable, in determining terms of employment or engagement; in management information used to monitor recruitment initiatives and equal opportunities policies;
c) if your application is progressed further, details may be disclosed to third parties (such as educational institutions, present and past employers, our employees and directors, credit reference agencies, insurance companies etc.) for reasons such as the verification of, or obtaining extra information and references.
d) for the purposes of ensuring the validity of right to work documents and other ID your details may be disclosed to an identity verification company who will conduct a soft credit check as part of the verification. These checks although present on your credit file will not affect your credit score. We will always seek your express permission before carrying out this check;
e) if required by law or for the purposes of our business requirements (e.g., to auditors or third party service suppliers);
f) if your application is unsuccessful, we may try to find you employment or work with alternative clients and may, therefore, disclose your details to other prospective employers and clients in connection with the recruitment process (which for these purposes includes the process of gaining employment and any ongoing administrative process involved, unless you tell us otherwise) we will always check with you before sending your personal data to another client;
g) to provide you with information about other services and opportunities we offer that are similar to those that you have already enquired about;
h) to contact you about industry and sector specific information that might be of interest to you;
i) to notify you about changes to our services;
j) to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
k) to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
l) to allow you to participate in interactive features of our service, when you choose to do so;
m) to personalise the content displayed on our website in order to present you with more relevant jobs and content based on your interests;
n) as part of our efforts to keep our site safe and secure;
0) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
p) to make suggestions and recommendations to you and other users of our site about services that may interest you or them.
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
1. We may share your information with selected third parties including:
a) prospective employers and/or clients for the purposes of assessing your suitability, even where those prospective employers and or clients wish to remain anonymous until later in the recruitment process;
b) third party job advertising platforms who may request confirmation of placement/failure of candidates sourced on their platform;
c) advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;
d) analytics and search engine providers, some of which may be overseas, that assist us in the improvement and optimisation of our site and with the verification of placements; and
e) Identity verification companies for the purpose of validating right to work documents and ID documents.
2. We may disclose your personal information to third parties:
a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
b) if Your Recruitment People has substantially all of its assets acquired by a third party, in which case personal data held by it about its candidates will be one of the transferred assets; and
c) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or our, our customers’, or others’ safety.
Where we store your personal data
All information you provide to us is stored on our secure servers and is protected using industry standard Secure Layer (SSL) Encryption Technology.
Further, we use a third-party CRM tool to manage our candidate database, and whilst the tool may change from time to time in line with business requirements, we work to ensure the chosen platform is always GDPR compliant and offers the best protections for your personal data.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your personal data submitted to us will be stored for a maximum of 7 years unless otherwise discussed in order to meet our regulatory and business requirements. You are able to request we stop the live use of your data at any point, though should understand that retention may still be necessary for regulatory reasons.
Your rights
You have the right to ask us not to process your personal data, including processing for marketing purposes, in accordance with your rights under the Act. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
You can exercise your right to restrict such processing by checking certain boxes on the forms we use to collect your data, or by contacting us at Your Recruitment People, Fair Trade House, 3 Whittle Avenue, Fareham, Hampshire, PO15 5SH or hello@yourrecruitmentpeople.co.uk
You also have the right to ask us to erase or provide your data at any time, you can do this through the aforementioned methods.
Complaints procedure
In the unlikely event that you have cause to complain about our service, we believe you have the right to a fair, swift and courteous response to any complaint raised. Once we are in receipt of your complaint, we will deal with it promptly and in a positive manner.
Our complaints procedure is set out below:
- You can make a complaint by any reasonable means including telephone, social media, email, letter or in person.
- We will make a record of any complaint made and will send a written acknowledgment to you within 5 business days unless the complaint is resolved beforehand.
- Your complaint will be passed to one of our nominated complaints handlers. Where they consider the complaint is one that can be resolved informally, they will discuss the complaint with you and seek to resolve it within 5 business days.
- Where the complaints handler is unable to resolve the complaint informally within 5 business days the complaint will be referred to the Recruitment Manager.
- We will then investigate your complaint fully and send a final response to you within 8 weeks of receipt of your complaint.
- If we are unable to provide you with a final response within 8 weeks, we will write to you explaining why and advise you when you can expect a final response.
- Where we have not provided a final response within 8 weeks from the date of your complaint, or you are dissatisfied with the final response you have received at any stage of the complaints process, you can refer your complaint to the Legal Ombudsman Service by: –
Writing to: –
Legal Ombudsman
PO Box 6804
Wolverhampton
WV1 9WG
Telephoning: 0300 555 0333
*Any referral to the Legal Ombudsman must be made within 6 months of receipt of our final response.